Terms of service

Last updated: 7 August 2026

Welcome to SOL AUREON.

These Terms of Service govern your access to and use of www.solaureon.com, including all purchases made through the website.

Throughout these Terms, “SOL AUREON,” “we,” “us,” and “our” refer to SOL AUREON. “You” and “your” refer to any visitor, customer, or user of our website.

By accessing our website, creating an account, submitting information, or placing an order, you agree to be bound by these Terms of Service and all policies referenced within them.

Please read these Terms carefully before using our website.

1. About SOL AUREON

SOL AUREON is an independent luxury brand offering bags, accessories, and related products to customers worldwide.

Our collections are developed with an emphasis on distinctive design, considered details, craftsmanship, and individual expression.

Our website is operated from Japan. Products may be available to customers in multiple countries, subject to shipping availability, legal restrictions, and the terms stated on our website.

2. Eligibility

You must be at least 18 years old to place an order through our website.

By using the website or placing an order, you confirm that:

• You are at least 18 years old.

• You have the legal capacity to enter into a binding agreement.

• The information you provide is accurate and complete.

• You are authorized to use the selected payment method.

• Your purchase is for lawful personal or business purposes.

We reserve the right to refuse access, cancel an order, or close an account where these requirements are not met.

3. Acceptance of These Terms

By accessing or using any part of the website, you agree to these Terms of Service.

Where you do not agree with these Terms, you must not use the website or place an order.

Our Privacy Policy, Shipping Policy, Returns, Refunds and Cancellations Policy, and any other policies displayed on the website form part of these Terms.

4. Products and Collections

We make reasonable efforts to present our products accurately, including their:

• Colours

• Materials

• Dimensions

• Design details

• Features

• Finishes

• Availability

However, the appearance of colours and textures may vary depending on your device, screen settings, lighting conditions, and the characteristics of individual materials.

Minor variations in placement, stitching, dimensions, finish, or appearance may occur between individual pieces. These subtle differences are not normally considered defects where they do not materially affect the product’s quality, function, or overall design.

Product images may include styling, backgrounds, models, decorative objects, or accessories that are not included with the purchased product. The product description will indicate what is included.

5. Product Availability

All products are subject to availability.

The inclusion of a product on the website does not guarantee that it will remain available or that an order can always be fulfilled.

We may, without prior notice:

• Limit the quantities available for purchase.

• Withdraw a product or collection.

• Restrict sales to particular countries or regions.

• Limit purchases by an individual customer or household.

• Refuse orders that appear to be placed for unauthorized resale.

• Correct product information, pricing, or availability errors.

Where we cannot fulfil an order after payment has been received, we will cancel the affected item or order and issue an eligible refund to the original payment method.

6. Prices

Prices are displayed in the currency selected or presented on the website.

We reserve the right to change product prices at any time without prior notice. A price change will not normally affect an order that has already been accepted.

Although we take reasonable care to ensure that prices are accurate, errors may occur. Where a product has been incorrectly priced, we may:

• Contact you before processing the order.

• Offer you the opportunity to purchase at the correct price.

• Cancel the affected item or order.

• Issue a full refund where payment has already been collected.

We are not obligated to provide a product at an obviously incorrect price.

7. Taxes, Duties and Import Charges

Depending on the delivery destination, an order may be subject to taxes, customs duties, import charges, brokerage fees, or other government assessments.

Where these charges are not expressly included in the price displayed at checkout, they are the responsibility of the customer.

SOL AUREON does not control charges imposed by customs authorities or other government agencies.

Customers are responsible for ensuring that the products they order may be lawfully imported into the destination country.

8. Placing an Order

When you place an order, you are offering to purchase the selected products in accordance with these Terms.

Before submitting an order, you are responsible for reviewing:

• The selected product

• Colour and design

• Quantity

• Dimensions

• Billing information

• Delivery address

• Delivery method

• Total price

You must correct any errors before completing checkout.

An item being placed in your shopping cart does not reserve that item or guarantee its availability.

9. Order Acceptance

An order is accepted after:

1. Your payment has been successfully authorized and collected; and

2. You receive an order confirmation from SOL AUREON.

An automated acknowledgement that we received your order does not prevent us from conducting reasonable security, payment, availability, or fraud checks.

We reserve the right to refuse or cancel an order where:

• Payment cannot be verified.

• Payment is reversed or declined.

• Fraud or unauthorized activity is suspected.

• Incorrect information was provided.

• A pricing or product-information error occurred.

• The product is unavailable.

• The order violates these Terms.

• The order cannot legally be delivered to the selected destination.

• An unusually large quantity appears intended for unauthorized resale.

Where we cancel an order after payment has been collected, an eligible refund will be issued to the original payment method.

10. Payment

Payment must be completed using one of the payment methods displayed at checkout.

Available payment methods may vary depending on the customer’s location, currency, device, or payment provider.

By submitting payment information, you confirm that:

• The information is accurate.

• You are authorized to use the payment method.

• Sufficient funds or credit are available.

• You authorize the applicable charge for the order.

We are not responsible for charges imposed separately by your bank, card issuer, currency-conversion provider, or other financial institution.

11. Security and Fraud Prevention

Orders may be reviewed using fraud-prevention and payment-verification procedures.

We may request additional information where reasonably necessary to verify an order, payment method, billing identity, or delivery details.

Failure to provide requested verification may result in an order being delayed or cancelled.

We reserve the right to report suspected fraud, payment abuse, identity misuse, or unlawful activity to the relevant payment provider or authorities.

12. Order Changes and Cancellations

Because preparation may begin shortly after an order is accepted, requests to change or cancel an order must be submitted promptly.

Cancellation eligibility, applicable time limits, deductions, and refund conditions are governed by our Returns, Refunds and Cancellations Policy.

To request a cancellation or order change, use the Contact Form available in the website menu and include your order number.

Submitting a request does not guarantee that the order can be changed or cancelled after preparation has begun.

13. Shipping and Delivery

Shipping destinations, estimated delivery periods, available services, and other delivery conditions are described in our Shipping Policy and at checkout.

Delivery dates are estimates unless we expressly state otherwise. Delivery may be affected by circumstances outside our reasonable control, including:

• Customs inspections

• Carrier delays

• Weather conditions

• Public holidays

• Transportation disruption

• Incorrect address information

• Local delivery restrictions

• Events of force majeure

You are responsible for providing a complete and accurate delivery address.

We are not responsible for delays, failed delivery, loss, or additional expenses caused by an incorrect, incomplete, inaccessible, or outdated address provided by the customer.

14. Failed and Refused Deliveries

Where a delivery is refused, unclaimed, or returned because of an incorrect address or unsuccessful delivery attempt, additional shipping or handling charges may apply.

Any refund available for an unclaimed or refused order may be reduced by reasonable delivery, return, customs, storage, or handling costs, except where prohibited by applicable law.

Products returned without authorization will be handled according to our Returns, Refunds and Cancellations Policy.

15. Returns, Refunds and Product Issues

Returns, refunds, cancellations, faulty products, incorrect items, damaged deliveries, lost parcels, and approved return procedures are governed by our Returns, Refunds and Cancellations Policy.

Please review that policy before placing an order.

Where a product arrives faulty, incorrect, or damaged, you must follow the reporting procedure and time limits stated in that policy.

Do not send a product back without first receiving return authorization.

All requests must be submitted using the Contact Form available in the website menu.

Nothing in these Terms excludes any consumer right that cannot legally be excluded.

16. Promotions and Discount Codes

From time to time, SOL AUREON may offer promotions, discount codes, gifts, early access, or limited offers.

Unless otherwise stated:

• Promotions cannot be combined.

• Promotional offers have no cash value.

• Codes must be entered before payment is completed.

• Discounts cannot be applied retrospectively.

• Promotions may be limited by product, territory, quantity, or date.

• Returned products may reduce or cancel the value of a promotional benefit.

• We may withdraw or amend a promotion where an error, fraud, abuse, or technical issue occurs.

Reselling, reproducing, transferring, or distributing private promotional codes without authorization is prohibited.

17. Customer Accounts

Where account functionality is available, you are responsible for maintaining the confidentiality of your password and account credentials.

You are responsible for all activity conducted through your account unless you notify us promptly of suspected unauthorized access.

You must not:

• Create an account using false information.

• Impersonate another person.

• Share access for unlawful purposes.

• Attempt to access another customer’s account.

• Use automated systems to create accounts or place orders.

• Use an account to conduct fraud or payment abuse.

We may suspend or terminate an account that violates these Terms.

18. Customer Reviews and Submitted Content

Customers may submit reviews, photographs, videos, comments, suggestions, social-media content, messages, or other material where such functionality is available.

You retain ownership of content that you create. However, by submitting, tagging, sending, or publishing content in connection with SOL AUREON, you grant us a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to:

• Use

• Reproduce

• Edit

• Adapt

• Translate

• Publish

• Display

• Distribute

• Promote

• Archive

• Incorporate into marketing materials

This licence may be used across our website, social-media channels, advertisements, campaigns, emails, digital platforms, and other brand communications.

You confirm that:

• You own the content or have permission to submit it.

• The content does not violate another person’s rights.

• The content is not false, unlawful, defamatory, threatening, abusive, obscene, discriminatory, or misleading.

• The content does not contain malicious software or unauthorized advertising.

• Any people shown in the content have consented to its use.

We may remove, decline, moderate, or stop using submitted content at our discretion.

Submitting content does not create an employment, partnership, endorsement, or payment relationship between you and SOL AUREON.

19. Intellectual Property

All intellectual property associated with SOL AUREON is owned by or exclusively licensed to SOL AUREON.

This includes, without limitation:

• The SOL AUREON name

• Brand marks

• Logos

• Symbols

• Product names

• Product designs

• Patterns

• Monograms

• Artwork

• Graphics

• Packaging concepts

• Photography

• Videos

• Campaign materials

• Written content

• Website layout

• Collection concepts

• Design elements

No part of the website or our brand materials may be copied, reproduced, modified, distributed, published, displayed, sold, licensed, reverse-engineered, or commercially exploited without prior written authorization.

Purchasing a SOL AUREON product does not transfer ownership of any intellectual-property rights in its design, artwork, pattern, branding, or presentation.

Unauthorized reproduction, imitation, counterfeiting, resale of copied designs, or use of our brand identity is strictly prohibited.

20. Permitted Website Use

You may use the website only for lawful personal shopping, product discovery, account management, and communication with SOL AUREON.

You may not use the website to:

• Violate any law or regulation.

• Infringe intellectual-property rights.

• Collect information about other users without permission.

• Upload malicious code.

• Interfere with website security or operation.

• Circumvent access or purchase restrictions.

• Scrape, crawl, copy, or extract website data using automated systems.

• Conduct fraudulent transactions.

• Submit false reviews or information.

• Harass customers, team members, or other persons.

• Misrepresent an association with SOL AUREON.

• Purchase products for unauthorized copying or counterfeiting.

• Use our content to train, develop, or enhance commercial artificial-intelligence systems without authorization.

We may restrict or terminate access where prohibited activity is suspected.

21. Third-Party Services and Links

Our website may include services, payment functions, applications, embedded content, or links operated by third parties.

Third-party services are governed by their own terms and privacy practices.

SOL AUREON is not responsible for the content, availability, security, accuracy, policies, or actions of independent third-party websites or services.

Accessing a third-party service is at your own discretion and risk.

22. Website Availability

We aim to maintain a refined and reliable online experience, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

We may temporarily suspend or restrict access for:

• Maintenance

• Updates

• Security reasons

• Technical difficulties

• Legal compliance

• Events outside our reasonable control

We may update, redesign, remove, or discontinue website features without prior notice.

23. Accuracy of Information

We make reasonable efforts to ensure that the information displayed on the website is accurate.

However, typographical errors, technical errors, omissions, or outdated information may occasionally occur.

We reserve the right to correct errors and update information at any time, including after an order has been submitted.

Where a correction materially affects an accepted order, we will provide an appropriate remedy in accordance with applicable law.

24. Disclaimer of Warranties

To the fullest extent permitted by law, the website and its content are provided on an “as available” basis.

We do not guarantee that:

• The website will meet every personal expectation.

• Access will always be uninterrupted.

• Every technical error will be corrected immediately.

• The website will be compatible with every device or browser.

• Every colour will appear identically on every screen.

Nothing in this section limits warranties or consumer guarantees that cannot legally be excluded.

25. Limitation of Liability

To the fullest extent permitted by applicable law, SOL AUREON will not be liable for indirect, incidental, special, consequential, exemplary, or purely economic losses resulting from:

• Use or inability to use the website

• Delayed delivery

• Third-party services

• Loss of data

• Loss of opportunity

• Loss of profit

• Unauthorized account access

• Events outside our reasonable control

Where liability cannot be excluded, our total liability relating to a particular order will normally be limited to the amount paid for that order, except where a greater remedy is required by applicable law.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded.

26. Indemnification

To the extent permitted by law, you agree to compensate SOL AUREON for reasonable losses, liabilities, claims, damages, and expenses resulting from:

• Your unlawful use of the website.

• Your violation of these Terms.

• Your infringement of another person’s rights.

• Content you submit without the necessary ownership or permission.

• Fraudulent or abusive conduct connected to your account.

This section does not apply where the loss was caused by SOL AUREON or where such an obligation is prohibited by consumer law.

27. Force Majeure

SOL AUREON will not be responsible for delay or failure caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, war, civil unrest, epidemics, government restrictions, customs disruption, labour disputes, transport interruption, carrier failure, utility failure, cyber incidents, material shortages, or other exceptional events.

Where such an event affects an order, we will take reasonable steps to communicate with the customer and determine an appropriate resolution.

28. Suspension and Termination

We may suspend or terminate access to the website or refuse future orders where a customer:

• Violates these Terms.

• Engages in fraud or abuse.

• Initiates dishonest payment disputes.

• Threatens or harasses others.

• Attempts to damage the brand or website unlawfully.

• Uses stolen payment information.

• Engages in unauthorized resale, copying, or counterfeiting.

Termination does not affect rights or obligations that arose before termination.

29. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our business, website, products, policies, or legal obligations.

The latest version will be published on this page with an updated revision date.

Changes apply from the date they are published unless otherwise stated.

Terms applicable to an accepted order will generally be those in effect when the order was placed, unless a change is required by law.

30. Severability

Where any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue in full force.

31. No Waiver

A failure or delay by SOL AUREON in enforcing any provision of these Terms does not waive our right to enforce that provision later.

Any waiver must be expressly confirmed in writing.

32. Assignment

You may not transfer your rights or obligations under these Terms without our prior written approval.

SOL AUREON may transfer its rights or obligations as part of a lawful business restructuring, transfer, merger, acquisition, or sale, provided that your mandatory consumer rights are not reduced.

33. Entire Agreement

These Terms, together with the policies referenced on the website, constitute the entire agreement between you and SOL AUREON concerning your use of the website and purchases made through it.

Where there is a conflict between these Terms and a specific policy, the policy most directly related to the issue will apply.

34. Governing Law and Disputes

These Terms and any dispute arising from them will be governed by the laws of England and Wales, without regard to conflict-of-law principles.

The courts of England and Wales will have jurisdiction over disputes arising from these Terms.

However, this provision does not remove or restrict any mandatory consumer rights or legal protections available to you under the laws of your country of residence or any other law that must apply.

Before commencing formal legal proceedings, both parties are encouraged to attempt to resolve the matter in good faith through direct communication.

35. Contact

Questions, complaints, legal notices, and requests concerning these Terms must be submitted using the Contact Form available in the website menu.

Please include sufficient information for us to identify and review your request.

36. Confirmation

By using www.solaureon.com or placing an order through the website, you confirm that you have read, understood, and agreed to these Terms of Service.